Emergency Contacts

Please be advised that if any work is found to be the fault of the tenant, the cost will need to be paid directly by the tenant to the trade. By proceeding you agree to reimburse any costs where applicable.

If you are in need of assistance due to an emergency repairs outside of business hours, please read the below and seek assistance accordingly.

Emergency Maintenance
The Residential Tenancies and Rooming Accommodation Act 2008 (the Act) states that there are two types of repairs – emergency and routine
repairs. Emergency repairs are defined in the Act. Any repairs that are not listed as emergency repairs in the Act are routine repairs.

Emergency repairs are:

  • a burst water service or a serious water service leak
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply
  • a failure or breakdown of an essential service or appliance on the
  • premises for hot water, cooking or heating
  • a fault or damage that makes the premises unsafe or insecure (this
  • includes smoke alarms)
  • a fault or damage likely to injure a person, damage property or unduly
  • inconvenience a tenant
  • a serious fault in a staircase, lift or other common area of the
  • premises that unduly inconveniences a tenant in gaining access to, or
  • using, the premises.

Our office number is (07 3606 8300).

If you phone outside of these hours, our voicemail will offer assistance with emergency repairs so please listen carefully and follow the prompts.

Otherwise, please review page 2-3 of your General Tenancy Agreement and contact the approved trades listed in Item 18.

If you are not able to locate your lease in an emergency please contact the below listed trade/s for assistance.

McGrath & Frisby – 07 3366 2550, 0415 971 555.
Millars Plumbing – 3822 2422, 0403 295 364
Northside Locksmiths – 07 3350 2077
H.A. Reed Locksmiths – 07 3854 1154
Pacific Smoke Alarms – 07 5646 6931, 0407458776

If you wish to report non-urgent maintenance that will be addressed on the next business day, please log via the app normally.